TRUBIQUITY helps its customers achieve competitive advantages by delivering managed data exchange (MDE) and business process integration solutions across multiple enterprise boundaries. Demand for these solutions increases as partner value chains extend and involve more geographically dispersed stakeholders. In fact, 6,000 companies in 40 countries worldwide use Trubiquity enterprise and SaaS solutions to connect, move, and share, key business information to ensure decisions are made quickly, efficiently and correctly, while maintaining control, quality assurance and intellectual property security.
JOB PROFILE
The duties of the Level II Support Representative is the processing of support cases. You are responsible for researching and resolving questions to ensure customer retention and satisfaction. This position requires basic computer literacy, computer networking and knowledge with operating systems such as Windows, Linux, Unix(e.g. AIX). The ability to follow instructions and pre-established guidelines is necessary. This position reports to a local manager.
Back to top
ESSENTIAL FUNCTIONS
- Customer Assistance
- Level II Support
- Answer incoming questions
- Assist customers installing our solutions
- Provide application support
- Case Management
- Handle incoming Support-Cases using Case Management
Back to top
QUALIFICATIONS/SKILLS REQUIRED
- Distinctively understand customer issues and problems and have the ability to communicate with our customers
- Networking skills, OFTP, ISDN, TCP / IP, FTP
- AS400 (basic skills)
- Knowledgeable usage of batch / script programming, as in above stated operating systems
- Basic programming knowledge
- Excellent knowledge of various communication protocols (ENGDAT, EDIFACT, VDA, OFTP,...)
- Demonstrate willingness and comprehend skills, to acquire our companies’ product-portfolio in a short time period
- Ability to analyze error situations
- Independent, self-starter
- Ability to contribute to a positive interpersonal working environment
- Excellent verbal and written communication skills
- Proven troubleshooting ability
- German and English language proficiency required
Back to top
OTHER INFORMATION
- Location: Mannheim, Germany
Back to top
